Once we're able to get your product to standalone Copy successfully we'll work towards a resolution for scanning. With that being said, there are some standalone hardware troubleshooting steps that we'll run through to resolve this issue. Therefore, the fact that this error occured after the Windows 10 operating system update may be coincidental. Now, just so you are aware, the 'Scanner Problem' error is usually printer hardware related and the computer has no affect on this. I would like to assist you today with resolving this issue. I understand that you're seeing the message ' Scanner Problem' on the front panel of your HP ENVY 4501 e-All-in-One Printer and that is preventing you from scanning to your Windows 10 computer. If the steps I've provid ed resolved this scan issue please mark my post as a Solution so other users of the HP Support Forum can easily find these steps. Please respond to this post with the result of your troubleshooting. Should scanning still fail please let me know what was 'fixed' and 'failed' under the HP Print and Scan Doctor Tool. Once complete, please test scanning through HP Scan software. Should anything fail (red X) or show a wrench (fix applied) please take note of it. Once the Tool has downloaded, please run the Tool to ' Fix Scanning.' When the scan tests are occuring, click 'More Details.' You'll now see a check list of things like Device Manager, Driver Check, Device Status, Windows (WIA) Scan, HP Twain Scan, Registry, HP Scan, etc. Please click here to download the HP Print and Scan Doctor Tool.
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